All of our products are guaranteed to your satisfaction. If, for any reason, you are not completely satisfied with your purchases, we will happily accept the return of the product with proof of purchase. Please contact us within fourteen (14) days from receipt of the product.

If you received a product that is incorrect, defective, or damaged we will refund the purchase price less shipping.

If you received a product that is simply not what you were expecting, looking for, or changed your mind we will refund the purchase price less shipping and a 25% restocking fee.

jbily Products, Inc. will not refund any custom orders including embroidered items.